Joylux Subscription Terms & Conditions

Joylux provides a monthly subscription program for Photonic Gel and HER Intimate Care products. To get started, simply choose the Subscribe and Save option when adding a product to your cart. There is no registration fee and you can pause or cancel your subscription at any time by logging into your account.

How It Works

Upon enrollment in the subscription program, you will receive your selected products every three months. To pause or cancel your subscription, access your online account or email us at info@joylux.com. You must email us or contact us through this site at least 48 hours prior to your purchase renewal date. If you do not cancel or pause your subscription prior to this window your credit card may be charged your monthly fee equal to the ‘recurring total’ outlined in your initial purchase agreement. If you decide to ‘Suspend’ any month, you may contact us at any time to continue your subscription. Registration data and certain other information about you are governed by our Privacy Policy.

Shipping

Shipping costs are calculated during checkout. To view recent orders, registered products, and shipping/tracking information, log in to your account at any time. Subscriptions shipping to the United States usually take 7-10 business days to arrive from the ship date. Thereafter, you can expect your products to arrive every three months.

Returns & Exchanges

Due to the intimate nature of our products, we do not accept returns. For questions about product returns or refunds, please contact us at info@joylux.com.

Joylux MembHERship Terms & Conditions

Available in the U.S. Only.

By purchasing a Joylux MembHERship, you agree to the following terms and conditions.

HOW IT WORKS

Upon joining our MembHERship Program, the cost for the device will be amortized over 6 months. In the first month, you will receive one device and one Photonic Gel. For the second month and thereafter, you will be shipped Joylux-curated wellness products. Additionally, during enrollment in the program, you will have access to exclusive Joylux UnivHERsity women’s health information on a weekly basis.

PAYMENT

Amount to be charged: You agree to pay the monthly fees specified when you purchased your MembHERship (plus any applicable taxes). The value of the total program over six months or more is at a 35% savings to MSRP before any other discounts are calculated.

If the amount to be charged varies from the amount you pre-authorized (other than due to the imposition of, or change in, applicable sales tax), you have the right to receive, and we will provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction, unless applicable law requires you to expressly consent to the change in price. Any agreement you have with your payment provider governs your use of your specified payment method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle. Your failure to terminate and/or continued use of your MembHERship reaffirms that we are authorized to charge you for that MembHERship. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you.

Billing Authorization. You may be asked to provide a payment method (such as a credit, charge or debit card number) that we accept in order to activate your MembHERship, along with other payment information. You represent and warrant that you have the legal right to use all payment method(s) that you provide to us. Your authorizations in this section also apply to our payment processors and any other companies who act as billing agents for us. You hereby authorize us to charge your specified payment method on a monthly basis, in advance, for your MembHERship and/or to place a hold on your payment method with respect to any unpaid charges for your MembHERship. You authorize the issuer of your selected payment method to pay any amounts described herein without requiring a signed receipt, and you agree that these MembHERship Terms shall be accepted as authorization to the issuer of the payment method to pay any amounts described herein, without requiring a signed receipt from you. You authorize us to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your payment method until such amounts are paid in full. You agree to provide updated payment information upon request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Joylux, nor any Joylux agent, will have any liability whatsoever for any insufficient funds or other charges incurred by you as a result of attempts to charge, and/or place holds on, your specified payment method as contemplated by these MembHERship Terms. If you provide a debit card number instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number.

Third-Party Payment Processors. You agree to pay us, through our payment processors or financing partners (as applicable), all charges at the prices then in effect for any purchase in accordance with the applicable payment terms presented to you at the time of purchase. You agree to make payment using the payment method you provide when you set up your account. We reserve the right to correct, or to instruct our payment processors or financing partners to correct, any errors or mistakes, even if payment has already been requested or received.

TERMINATION OR CANCELLATION OF MembHERship

You may cancel your MembHERship at any time. If you cancel before the initial six-month term, you will be charged a cancellation fee equal to the unamortized cost of the device.

Cancellation Fees

To cancel your MembHERship, contact us at info@joylux.com or (844) 872-8578. Please contact us at least 48 hours prior to your monthly order date. If you do not cancel your MembHERship prior to this window your credit card may be charged your monthly fee.

Suspension/Termination by Joylux. Joylux may immediately terminate or suspend your account, and all or a portion of your MembHERship, without notice if: (a) your payment is overdue (provided that we will use reasonable efforts to notify you of the overdue payment before we terminate or suspend); (b) you provide false or inaccurate information; (c) you violate these Terms, the Terms of Service or any other Joylux rules or agreements then in effect; (d) you engage in conduct that is a violation of any applicable law or tariff (including, without limitation, copyright and intellectual property laws); or (e) if you engage in conduct that is threatening, abusive or harassing to Joylux employees.

If your MembHERship is terminated, you must pay all charges up to and including the date of termination. Joylux has the right to collect payment from you for any past due amounts and applicable cancellations fees.  A collection agency may be used.

SHIPPING

Shipping is free for all products that are part of our MembHERship program. To view recent orders, registered products, and shipping/tracking information, log into your account. Orders shipping in the United States usually take 7-10 business days to arrive from the ship date.

RETURNS & EXCHANGES

Due to the intimate nature of our products, we do not accept returns.

OTHER

Customer data and certain other information about you are governed by our Privacy Policy. If you have any questions, please contact us at info@joylux.com.

Last Updated: June 8, 2020