Ordering, Shipping & Returns

Ordering

Sales Tax

All orders shipped from joylux.com will be subject to sales tax, applicable in accordance with the tax code of the state to which the order will be shipped. Tax is estimated at the time an order is placed, and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.

Payment Options

We accept American Express, MasterCard, Visa, Discover, and Paypal. Credit card information entered on the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

Order Confirmation

You will receive an Order Confirmation email that will display the shipping address and estimated delivery date of your order. When your item ships from our warehouse, you will receive a Shipment Notification email. This email includes tracking number and delivery date. You can click the tracking number link to track your package. Track your order at any time by logging in to your account and clicking on Order Status.

Shipping

Orders are shipped within 1 to 3 business days. We are closed for business on major holidays. Our shipping rates are as follows:
Orders up to $75: $7.50 Shipping fee
Orders of $75 or more: Free shipping
membHERship Orders: Free shipping

To view recent orders, registered products, and shipping/tracking information, log in to your account at any time.

Returns

We're happy to accept returns for a refund within 60 days of purchase, as long as the product is unopened and still sealed in its original packaging. For vFit® devices, the silver security seal on the box must also be intact. Due to the intimate nature of our products, we're unable to accept opened items for a return or refund.

Once our Customer Care team approves your return, you're welcome to ship it back on your own, or we'd be happy to provide a prepaid return shipping label for your convenience. If you choose to use our label, a $10 return shipping fee will be deducted from your refund amount to cover the cost.

For questions about product returns or refunds, please contact us

Order Changes and Cancellations

Our fulfillment team works around the clock, weekends included, to get your order on its way as quickly as possible. Because orders move into fulfillment so quickly, we can't guarantee changes or cancellations once an order has been placed.

Orders placed outside of Customer Care hours (Monday through Friday, 9 a.m. to 5 p.m. PT) cannot be changed or canceled. For orders placed during Customer Care hours, please reach out right away and we'll do our best to help, though we may not be able to make changes if your order has already been processed.

Please double-check your order details, including your shipping address and product selections, before you click Pay Now.

Warranty

Joylux provides a limited warranty on vFit, vFit PLUS, and ILYEO body against manufacturer defect-related problems resulting from normal use of our devices. Please register your device to activate your warranty.