Frequently Asked Questions

vFit and vFit Plus are two of the world’s first non-hormonal, non-invasive intimate wellness solutions that use a patented combination of low level light, gentle heat, and sonic technology to encourage blood flow, which aids natural hydration, and help you improve moisture, sensation, pleasure, and intimacy, all from the privacy of your home. vFit Plus offers additional features to allow you to experience better results faster.

The FDA designated vFit as a Low-Risk General Wellness Device in December 2017 through a formal 513-G process, allowing us to legally market and sell our devices for intimate wellness. Want to know more? Click here.

Getting started is easy! First, be sure to charge your device for at least 24 hours before first use. We recommend you use a clear, water-based gel to help with insertion of the device. Apply a desired amount of gel – a dime-sized amount is a good starting point. (We created our Photonic Gel for use with vFit.) Next, turn on your vFit by pressing the power button. Choose your light mode and press the button to get started. Then lie back, relax, and know you're improving your intimate wellness. For more information on how to use vFit, check out our video tutorial.

The width of the device tip is 1 inch and the light window is approximately 1.5 inches, with a circumference of 4 inches. Our recommendation is to insert vFit approximately 4 inches into the vagina so the light window is completely inside the vaginal canal.

Yes, the vFit device is made with medical-grade silicone. If you have a silicone sensitivity, we do not recommend using vFit.

We recommend using vFit 3x per week, or approximately every other day. Take your time, starting with the 6 minute session time and slowly ramping up to 8 minutes, then 10 minutes. (vFit PLUS offers an additional 12-minute session time.) See our recommended protocols below. Ramp up time may be slower or faster, depending on how quickly your body is comfortable with the heat and vibration.

We recommend using vFit 3x per week, or approximately every other day, for 60 days. After that, we recommend a maintenance program using vFit 1x or 2x per week. This will help maintain your results. See below for our recommended maintenance protocol.

Yes, vFit is safe to use during menstruation. We leave the decision to use vFit during one’s menstrual cycle to the discretion of each individual user. Continue to use if you are comfortable doing so or take the week off if you prefer.

Yes, it’s okay to have sexual intercourse after using vFit.

Yes, our recommendation is to use vFit on alternating days from your estrogen cream application days.

Your device comes with a USB-C charging cable. To charge your device, plug one end of the cable into the charging port at the end of the device.

Plug the other end of the cable into any universal USB-C certified power source. You can use any power cube which plugs into a standard electrical outlet, such as your phone charger.

When plugged in, your device will detect power and vibrate 2 times. The center red light will illuminate, letting you know your device is charging. Once fully charged, the red indicator light will turn solid green.

No—please use only an official Joylux charging cable to charge your Joylux device. Using third-party cables may cause harm to your device or adversely affect its operation. Joylux warranties do not cover damage caused from the use of third-party charging cables.

Using a soft, non-abrasive cloth, gently clean vFit with warm water and antibacterial soap prior to first use and after each subsequent use. Rinse vFit thoroughly to ensure all soap residue is removed. Let vFit air dry and store in a cool, dry location protected from dirt or dust.

Don’t immerse your vFit or vFit PLUS in water or place in a dishwasher, sterilizer, or autoclave. Don’t use cleaning solutions which may damage your vFit or vFit PLUS and their electronics or allow the electronic controls and charging port to get wet.

Photonic Gel is a premium, ultra-concentrated, water-based lubricant that is infused with hyaluronic acid and aloe to help moisturize. Our gel is formulated specifically to address dryness and will enhance the performance and comfort of your vFit Gold or vFit Gold PLUS.

To learn more and determine whether vFit or vFit Plus is best for you, take our quiz.

vFit Plus and the exclusive Respin × Joylux vFit Plus both offer increased LED power, an additional 12-minute session time, and 10 vibration modes, compared to the original vFit’s six modes. These enhanced features allow for faster, more effective results. The Respin × Joylux vFit Plus also features a unique, limited-edition design by Halle Berry, complete with a custom chrome finish, exclusive silver storage bag, and Halle’s signature Respin packaging.

The vFit Plus is available through professional offices; you can use our Professional Locator to find a provider near you. Additionally, vFit can be purchased directly at Joylux.com, with an option to upgrade to vFit Plus functionality.

For a limited time, we're also offering the exclusive Respin x Joylux vFit Plus, featuring Halle Berry's signature design in a custom chrome finish and exclusive packaging.

With the vFit Plus upgrade, your device offers more LED power, an additional 12-minute session time, and 4 more vibration modes compared to vFit – all helping you to achieve better results, faster.

Previously available through professional offices only, vFit Plus helps you to achieve maximum results faster with two years of access to premium device features. With your vFit Plus upgrade, your device offers more LED power, an additional 12-minute session time, and 4 more vibration modes compared to vFit.

Originally priced at $495, we recently lowered the price of the device by $100 to allow more women the opportunity to benefit from vFit. Due to the additional expenses associated with the device's hardware and software, we charge an additional fee for vFit Plus access.

Out of the box, your vFit device is not yet upgraded to vFit Plus. First, install the Joylux app from your Apple App Store or Google Play Store. Next, check the side of the vFit box for the Upgrade QR code. (Note: this is not the QR code on the front of the sleeve that reads "Learn More".)

During the setup process in the app, please select vFit Plus from the menu, then you will be prompted to scan the QR code using your phone’s camera to upgrade your device. Once the setup process is completed, connect your device to the app to finalize the upgrade process.

We’re able to accept returns for a refund as long as the silver security seal on the box of the vFit device is intact and unopened within 60-days of purchase.

Due to the intimate nature of the device, we are unable to accept opened products for a return/ refund. For questions about product returns or refunds, please contact us.

From controlling your vFit device and tracking progress, to monitoring your unique symptoms and learning about what your body is going through, the Joylux app makes improving vaginal wellness and managing menopause a lot easier.

The Joylux app is available in the United States on the Apple App Store or Google Play Store.

The Joylux App and the vFit Plus Upgrade are only available in the United States.

MembHERship allows a customer to amortize out the cost of vFit over 6 months through regular monthly payments. It also includes monthly shipments of our other products to allow for one easy solution for complete intimate wellness.

HER Intimate Care is our Ob-Gyn formulated collection of intimate care products that help you cleanse, hydrate, protect, and ward off unwanted scents for your entire body without putting your V at risk.

With vulvar health in mind, our Ob-Gyn formulated luxurious intimate care products are pH balanced with “clean” ingredients that cleanse, hydrate, and freshen from head to toe.

Many skincare products today contain harmful ingredients and have high pH levels (9-10) that can cause dryness, irritation, and discomfort. At a balanced pH of 4.5, we only use gentle ingredients that are safe and healthy for every part of a woman’s body, including the vulva.

Our clean ingredients are balanced, healthy, powerful, effective and nontoxic. They’re free of parabens, propylene glycol, mineral oils, phthalates, petrochemicals, PEG, synthetic dyes, and alcohol.

HER Intimate Care products are easy and effective to use in your daily self-care routine.
revitalizHER: Apply desired amount to external skin, anywhere that needs intense hydration.
SHEbar: Apply the bar onto wet external intimate skin. Gently lather, massage, and then rinse thoroughly.

Most Joylux discount codes exclude gift sets, subscription products, Joylux membHERship, and Respin x Joylux products. Codes also can’t be combined with other promotions or applied to past purchases. If your code isn’t working, double-check that you entered it correctly. Still having trouble? Our Customer Care team is happy to help—reach out to us at 844-872-8578 or info@joylux.com.

We offer a one-year warranty against manufacturer defect-related problems resulting from normal use of the product. Register your vFit today to activate your warranty.

Not covered under the one-year warranty: damage caused by misuse, abuse, neglect, alterations, or unauthorized repair; normal wear and tear, including chips, scratches, abrasions, discoloration, or fading.

The Joy Lux Club rewards program is our way of thanking you for being a part of our community! As a member, you'll earn points with every purchase, which can be redeemed for discounts on future orders. Plus, you'll gain access to exclusive offers, early access to new products, and other special perks. Signing up is easy—just create an account on our website, and you'll automatically start earning points with your first purchase. You can learn more and get started here: https://joylux.com/pages/rewards

No, online auction and marketplace sites (such as eBay and Groupon) are not authorized retailers of vFit, vFit PLUS or Photonic Gel. If you purchase from an unauthorized institution, our product(s) may be diluted, expired, or counterfeit. They may not be safe to use or perform as tested. Item(s) purchased on online auction and marketplace sites will void the one-year manufacture warranty.

vFit PLUS is sold through professionals. Visit our Professional Locator section to find the professional nearest you.

In addition to purchasing on joylux.com, visit any of our authorized resellers to purchase vFit.

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Package Protection can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download now for iOS or Android

Purchased Route's Package Protection and looking to file a shipping issue online? File here.

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? File here.

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Marked As Delivered (Stolen)
Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.

Stuck In Transit (Lost)
Claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged
Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here.

Route definitely helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout.

If your order has not arrived, please file a claim with Route here.

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app for iOS or Android, or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

To use your HSA or FSA debit card, add eligible products to your cart. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If you don’t see “Flex | Pay with HSA/FSA,” select “checkout as guest” to view more payment options.

If you don’t have your HSA or FSA card handy, still select “Flex | Pay with HSA/FSA” as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.

HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.

For products that aren't eligible for FSA/HSA, a Letter of Medical Necessity (LOMN) is required. It's essentially a note from a doctor stating that you are purchasing an item to treat or manage a medical condition. In the event that you need a LOMN, Joylux has partnered with Flex to enable asynchronous telehealth visits as part of our checkout. Within 24 hours of your purchase, Flex will email you both an itemized receipt.

Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can’t find it, please email support@withflex.com and let them know the email address associated with your order.

We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to us so we can share it with Flex and receive guidance on the next best steps to take. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s extremely important to check prior to purchase.