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Devices & Accessories

What are vFit and vFit Plus?

vFit and vFit Plus are two of the world’s first non-hormonal, non-invasive intimate wellness solutions that use a patented combination of low level light, gentle heat, and sonic technology to encourage blood flow, which aids natural hydration, and help you improve moisture, sensation, pleasure, and intimacy, all from the privacy of your home. vFit Plus offers additional features to allow you to experience better results faster.

Is vFit FDA approved?

The FDA designated vFit as a Low-Risk General Wellness Device in December 2017 through a formal 513-G process, allowing us to legally market and sell our devices for intimate wellness. Want to know more?Click here.

How do I use vFit?

Getting started is easy! First, be sure to charge your device for at least 24 hours before first use. We recommend you use a clear, water-based gel to help with insertion of the device. Apply a desired amount of gel – a dime-sized amount is a good starting point. (We created our Photonic Gel for use with vFit.) Next, turn on your vFit by pressing the power button. Choose your light mode and press the button to get started. Then lie back, relax, and know you're improving your intimate wellness. For more information on how to use vFit, check out ourvideo tutorial.

What size is vFit?

The width of the device tip is 1 inch and the light window is approximately 1.5 inches, with a circumference of 4 inches. Our recommendation is to insert vFit approximately 4 inches into the vagina so the light window is completely inside the vaginal canal.

What if I can’t fully insert the device right away?

If you haven’t been sexually active in years, your body may need time to adjust. This is completely normal—go slow and be patient with yourself. Some women may need to start with partial insertion. Full insertion may take several sessions or even weeks. Progress happens gradually, and every bit counts. While optimal results come when the device is fully inserted, that may not happen immediately. Your comfort and progress matter more than speed.

To make insertion more comfortable, use lots of Photonic Gel, go slowly, and choose a position that allows your body to relax (like lying on your back or side). Deep breathing helps too (really). If you feel apprehensive initially, especially after long periods without intimacy, please know that with continued use and patience, insertion becomes easier and more comfortable over time.

If your body needs extra time, that’s completely okay. You can even use a small vaginal dilator first to help your muscles relax and gradually increase comfort before inserting vFit fully.

We believe you will be so pleased with the results and your intimate health thanks you for your efforts.

Is the vFit device made with silicone?

Yes, the vFit device is made with medical-grade silicone. If you have a silicone sensitivity, we do not recommend using vFit.

How often should I use vFit?

We recommend using vFit 3x per week, or approximately every other day. Take your time, starting with the 6 minute session time and slowly ramping up to 8 minutes, then 10 minutes. (vFit PLUS offers an additional 12-minute session time.) See our recommended protocols below. Ramp up time may be slower or faster, depending on how quickly your body is comfortable with the heat and vibration.

How long should I use vFit or vFit Plus?

We recommend using vFit 3x per week, or approximately every other day, for 60 days. After that, we recommend a maintenance program using vFit 1x or 2x per week. This will help maintain your results. See below for our recommended maintenance protocol.

Can I use vFit during my menstrual cycle?

Yes, vFit is safe to use during menstruation. We leave the decision to use vFit during one’s menstrual cycle to the discretion of each individual user. Continue to use if you are comfortable doing so or take the week off if you prefer.

Can I have sexual intercourse after using vFit?

Yes, it’s okay to have sexual intercourse after using vFit.

Can I use estrogen cream with vFit?

Yes, our recommendation is to use vFit on alternating days from your estrogen cream application days.

How do I charge vFit?

Your device comes with a USB-C charging cable. To charge your device, plug one end of the cable into the charging port at the end of the device.

Plug the other end of the cable into any universal USB-C certified power source. You can use any power cube which plugs into a standard electrical outlet, such as your phone charger.

When plugged in, your device will detect power and vibrate 2 times. The center red light will illuminate, letting you know your device is charging. Once fully charged, the red indicator light will turn solid green.

Can I use a different USB cable to charge my device?

No—please use only an official Joylux charging cable to charge your Joylux device. Using third-party cables may cause harm to your device or adversely affect its operation. Joylux warranties do not cover damage caused from the use of third-party charging cables.

How do I clean vFit?

Using a soft, non-abrasive cloth, gently clean vFit with warm water and antibacterial soap prior to first use and after each subsequent use. Rinse vFit thoroughly to ensure all soap residue is removed. Let vFit air dry and store in a cool, dry location protected from dirt or dust.

Don’t immerse your vFit or vFit PLUS in water or place in a dishwasher, sterilizer, or autoclave. Don’t use cleaning solutions which may damage your vFit or vFit PLUS and their electronics or allow the electronic controls and charging port to get wet.

What is Photonic Gel?

Photonic Gel is a premium, ultra-concentrated, water-based lubricant that is infused with hyaluronic acid and aloe to help moisturize. Our gel is formulated specifically to address dryness and will enhance the performance and comfort of your vFit Gold or vFit Gold PLUS.

Is vFit - or vFit Plus - right for me?

To learn more and determine whether vFit or vFit Plus is best for you,take our quiz.

What are the differences between vFit, vFit Plus, and the Respin × Joylux vFit Plus?

vFit Plus and the exclusive Respin × Joylux vFit Plus both offer increased LED power, an additional 12-minute session time, and 10 vibration modes, compared to the original vFit’s six modes. These enhanced features allow for faster, more effective results. The Respin × Joylux vFit Plus also features a unique, limited-edition design by Halle Berry, complete with a custom chrome finish, exclusive silver storage bag, and Halle’s signature Respin packaging.

Where can I buy vFit Plus?

The vFit Plus is available through professional offices; you can use our Professional Locator to find a provider near you. Additionally, vFit can be purchased directly at Joylux.com, with an option to upgrade to vFit Plus functionality.

For a limited time, we're also offering the exclusive Respin x Joylux vFit Plus, featuring Halle Berry's signature design in a custom chrome finish and exclusive packaging.

What do I get with the vFit Plus upgrade?

With the vFit Plus upgrade, your device offers more LED power, an additional 12-minute session time, and 4 more vibration modes compared to vFit – all helping you to achieve better results, faster.

Why do I have to pay for the upgrade?

Previously available through professional offices only, vFit Plus helps you to achieve maximum results faster with two years of access to premium device features. With your vFit Plus upgrade, your device offers more LED power, an additional 12-minute session time, and 4 more vibration modes compared to vFit.

Originally priced at $495, we recently lowered the price of the device by $100 to allow more women the opportunity to benefit from vFit. Due to the additional expenses associated with the device's hardware and software, we charge an additional fee for vFit Plus access.

I purchased a vFit device with a Plus Upgrade. How do I activate the upgraded functionality?

Out of the box, your vFit device is not yet upgraded to vFit Plus. First, install the Joylux app from your Apple App Store or Google Play Store. Next, check the side of the vFit box for the Upgrade QR code. (Note: this is not the QR code on the front of the sleeve that reads "Learn More".)

During the setup process in the app, please select vFit Plus from the menu, then you will be prompted to scan the QR code using your phone’s camera to upgrade your device. Once the setup process is completed, connect your device to the app to finalize the upgrade process.

What is the return policy for vFit devices?

We’re able to accept returns for a refund as long as the silver security seal on the box of the vFit device is intact and unopened within 60-days of purchase.

Due to the intimate nature of the device, we are unable to accept opened products for a return/ refund. For questions about product returns or refunds, please contact us.

What is the Joylux app?

From controlling your vFit device and tracking progress, to monitoring your unique symptoms and learning about what your body is going through, the Joylux app makes improving vaginal wellness and managing menopause a lot easier.

How do I download the Joylux App? 

To download the Joylux app, go to the Apple App Store (iOS) or the Google Play Store (Android) on your smartphone and search for “Joylux”. Download and install the Joylux app. You will need to be connected to the internet either using Wi-Fi or Cellular. Once installed, look for the Joylux app icon (a gold icon labeled Joylux) on your home screen and tap to open.

If you need more detailed instructions for how to download the Joylux app (or any mobile app), please see our step-by-step guide below.

How to Download the Joylux App (or any app) on Your Phone Step by Step 

What you’ll need: 

  • A smartphone (iPhone or Android) 
  • An internet connection (Wi-Fi or cellular data) 
  • Your phone turned on and unlocked 

If You Have an iPhone (Apple) 

1. Find the App Store 

  • Look for the blue icon with a white “A” 
  • Tap it once with your finger 

2. Search for the app 

  • Tap the Search button (bottom right) 
  • Tap the search bar at the top 
  • Type “Joylux” 
  • Tap Search on the keyboard 

3. Download the app 

  • Find the Joylux app in the results list 
  • Tap Get or the cloud icon 
  • If asked, enter your Apple ID password or use Face ID / Touch ID 

4. Wait for it to install 

  • A circle will fill in—this means it’s downloading 
  • When finished, you’ll see Open 

5. Open the Joylux app 

  • Tap Open, or 
  • Find the Joylux app icon (a gold icon labeled Joylux) on your home screen and tap to open 

If You Have an Android Phone 

1. Find the Play Store 

  • Look for the triangle icon labeled “Play Store” 
  • Tap it once 

2. Search for the app 

  • Tap the search bar at the top 
  • Type “Joylux” 
  • Tap Search 

3. Download the app 

  • Find the Joylux app in the results 
  • Tap Install 

4. Wait for it to install 

  • The phone will show a progress bar 
  • This may take a minute or two depending on your connection speed 

5. Open the app 

  • Tap Open, or 
  • Find the Joylux app icon (a gold icon labeled Joylux) on your home screen and tap to open 

Are the Joylux App and the vFit Plus Upgrade available outside of the United States?

The Joylux App and the vFit Plus Upgrade are only available in the United States.

What is the Joylux MembHERship™ Program?

MembHERshipallows a customer to amortize out the cost of vFit over 6 months through regular monthly payments. It also includes monthly shipments of our other products to allow for one easy solution for complete intimate wellness.

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HER INTIMATE CARE

What is HER Intimate Care?

HER Intimate Care is our Ob-Gyn formulated collection of intimate care products that help you cleanse, hydrate, protect, and ward off unwanted scents for your entire body without putting your V at risk.

How is HER Intimate Care unique?

With vulvar health in mind, our Ob-Gyn formulated luxurious intimate care products are pH balanced with “clean” ingredients that cleanse, hydrate, and freshen from head to toe.

Why can’t I just use soap?

Many skincare products today contain harmful ingredients and have high pH levels (9-10) that can cause dryness, irritation, and discomfort. At a balanced pH of 4.5, we only use gentle ingredients that are safe and healthy for every part of a woman’s body, including the vulva.

What are “clean” ingredients?

Our clean ingredients are balanced, healthy, powerful, effective and nontoxic. They’re free of parabens, propylene glycol, mineral oils, phthalates, petrochemicals, PEG, synthetic dyes, and alcohol.

How do I use the HER Intimate Care products?

HER Intimate Care products are easy and effective to use in your daily self-care routine.
revitalizHER: Apply desired amount to external skin, anywhere that needs intense hydration.
SHEbar: Apply the bar onto wet external intimate skin. Gently lather, massage, and then rinse thoroughly.

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Customer Care

Why doesn’t my discount code work at checkout?

Most Joylux discount codes exclude gift sets, subscription products, Joylux membHERship, and Respin x Joylux products. Codes also can’t be combined with other promotions or applied to past purchases. If your code isn’t working, double-check that you entered it correctly. Still having trouble? Our Customer Care team is happy to help—reach out to us at 844-872-8578 orinfo@joylux.com.

Do vFit and vFit Plus have a warranty?

We offer a one-year warranty against manufacturer defect-related problems resulting from normal use of the product. Register your vFit today to activate your warranty.

Not covered under the one-year warranty: damage caused by misuse, abuse, neglect, alterations, or unauthorized repair; normal wear and tear, including chips, scratches, abrasions, discoloration, or fading.

What is the Joy Lux Club Rewards Program, and how can I join?

The Joy Lux Club rewards program is our way of thanking you for being a part of our community! As a member, you'll earn points with every purchase, which can be redeemed for discounts on future orders. Plus, you'll gain access to exclusive offers, early access to new products, and other special perks. Signing up is easy—just create an account on our website, and you'll automatically start earning points with your first purchase. You can learn more and get started here:https://joylux.com/pages/rewards

Are online auction and marketplace sites (such as eBay/Groupon) authorized resellers of vFit, vFit PLUS or Photonic Gel?

No, online auction and marketplace sites (such as eBay and Groupon) are not authorized retailers of vFit, vFit PLUS or Photonic Gel. If you purchase from an unauthorized institution, our product(s) may be diluted, expired, or counterfeit. They may not be safe to use or perform as tested. Item(s) purchased on online auction and marketplace sites will void the one-year manufacture warranty.

vFit PLUS is sold through professionals. Visit our Professional Locator section to find the professional nearest you.

In addition to purchasing on joylux.com, visit any of our authorized resellers to purchase vFit.

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Joylux Shipping Protection

What is Joylux Shipping Protection?

Joylux Shipping Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit.

Purchased Joylux Shipping Protection and looking to file a shipping issue online? File here.

How Does Joylux Shipping Protection Work?

If your protected order ends up lost, damaged, or stolen, Joylux's expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? File here.

What can I do if my package is lost, stolen, or damaged?

If you placed your order with Joylux Shipping Protection, please file a claim and we'll help take care of your lost, damaged in transit, or stolen packages.

If you did not include any shipping protection in your order, Joylux is not responsible for any lost or stolen items. If you feel as though your package has been lost, please submit a claim with the carrier.

How Does Joylux Process Refunds or Reorders?

Refunds: When refunding an item, we'll cover the subtotal, shipping, and taxes.

Reorders: We will reorder the items, depending on in-stock availability. Unavailable items will be refunded. We will cover the cost of any reorders including shipping, taxes, and Joylux Shipping Protection.

When Should I File a Claim?

Marked As Delivered (Stolen)
Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.

Stuck In Transit (Lost)
Claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update.

Damaged
Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you checked out your order with Joylux Shipping Protection, you will receive a confirmation email from us with a link to file a shipping issue.

You can also file a shipping issue on our Claims Page.

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FSA/HSA Payments

How do I pay with my HSA or FSA card?

To use your HSA or FSA debit card, addeligible productsto your cart. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If you don’t see “Flex | Pay with HSA/FSA,” select “checkout as guest” to view more payment options.

What if I don’t have my HSA/FSA card available?

If you don’t have your HSA or FSA card handy, still select “Flex | Pay with HSA/FSA” as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.

Why is my HSA/FSA card being declined?

HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.

What is a Letter of Medical Necessity?

For products that aren'teligiblefor FSA/HSA, a Letter of Medical Necessity (LOMN) is required. It's essentially a note from a doctor stating that you are purchasing an item to treat or manage a medical condition. In the event that you need a LOMN, Joylux has partnered with Flex to enable asynchronous telehealth visits as part of our checkout. Within 24 hours of your purchase, Flex will email you both an itemized receipt.

Help! I did not receive my itemized receipt and/or Letter of Medical Necessity.

Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can’t find it, please email support@withflex.com and let them know the email address associated with your order.

My HSA/FSA Claim was denied. What should I do?

We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to us so we can share it with Flex and receive guidance on the next best steps to take. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s extremely important to check prior to purchase.

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PATENTED & INNOVATIVE TECHNOLOGIES

AWARD-WINNING PRODUCTS

CLINICALLY PROVEN

NATURAL INTIMATE WELLNESS