Joylux, a menopausal health company, is seeking candidates who exemplify Customer Obsession and enjoy problem solving on behalf of others. The Customer Care Advocate is a focal point to advocate for the customer every day. Not only does this role get to interface on a daily basis with our customers, they also are a voice to support their needs and questions throughout the organization.
Location
Seattle, WA (in-office)
Reporting Structure
VP of MarketingÂ
Position Requirements
- Empathize with customers and prioritize their needs
- Inspire trust, teamwork and positive team relationships
- Assist customers with a variety of transactions through a seamless and friendly experience
- Logical problem-solving skills
- Experience in a fast paced environment
- Experience in prioritizing tasks and time to ensure efficiency
- Clear, effective communication with strong interpersonal skills
- The ability to prioritize multiple tasks in a fast paced environment
- Accountability, initiative and a high level of ownership
- Self-driven and highly motivated to ensure 100% happiness for every customer interaction
- Proficiency in multiple operating systems such as MS Office Suite, iOS and Android
Responsibilities
- Be a customer advocate, always keeping our customers top of mind and ensuring all processes and products are optimized
- Interface with customers and end users regarding questions, technical support, gathering testimonials, helping resolve complaints, and facilitating product returns as needed
- Help a variety of customers by phone, e-mail and/or chatÂ
- Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectivelyÂ
- Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat toolsÂ
- Actively problem solve and innovate on behalf of customers
- Follow detailed verbal and written instructions
- Opportunity to learn other areas of the business and support specialty departments as needed
